Privacy Policy

1. Who We Are

NeoSculpt6 is run by NEOFOLLICLE AND NEOFERTILITY CLINIC LLP, part of Neo Group. Our clinic is at 2nd floor, above Honda Big Wings, Sadaramangala Village, Whitefield Main Road, Bangalore, Karnataka 560066.

This policy covers our website neosculpt6.com, and the information you give us by phone, WhatsApp, email or at the clinic. The same LLP runs our sister clinics and their websites:

• Neo Follicle Hair Transplant, Marathahalli
• Derma Solutions
• Neo Fertility

2. The Laws We Follow

We publish this policy under, and handle your information in line with:

• Section 43A of the Information Technology Act, 2000
• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• The Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
• The Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, as their provisions come into force

3. What We Collect

• Booking form: your name, phone number, email address (if you give one), the treatment you are interested in, preferred doctor, preferred date and time, and whether you want an in-clinic or video consultation.
• Free AI hair assessment: your name, phone number, email address, age, gender, your answers about your hair loss, and two or three photos of your scalp.
• With a booking request or hair assessment, the website also sends the page you sent it from, the first page of your visit, the website that linked you to us, and any advertising tags in that first link (such as utm_source or gclid). This tells us which page or advert helped you find us.
• Messages, photos and documents you send us by WhatsApp, phone or email.
• At the clinic: your medical history, consultation notes, prescriptions, test reports, consent forms and clinical photographs. The law treats these as sensitive personal data, and we handle them with extra care.
• Basic technical data (such as your IP address and browser type) that the third-party services listed below receive when their content loads.

Please share only what is needed for your enquiry. Do not send medical records through the website.

4. How the Booking Form Works

When you press “Request My Consultation”, your details are sent securely to a private Google Sheet that only our clinic team can open, and to our clinic email inbox, so we can call you back. If you give an email address, we use it only to reply about your request. We do not add you to any mailing list.

Google stores the Sheet and the emails for us, under Google’s privacy policy. If sending fails, the form offers to open WhatsApp with your details filled in instead. Nothing goes through WhatsApp unless you choose to send that message.

5. How the AI Hair Assessment Works

The free AI hair assessment is for adults (18 and over) and runs only when you tick the consent box and press “Get My Report”. Your photos are made smaller in your browser first, which also removes hidden photo data such as location. Then:

• Your answers go to a private Google Sheet and your photos to a private Google Drive folder, which only our clinic team can open. Our clinic inbox is sent an alert with your photos.
• Your photos and answers (age, gender and your hair-loss answers, but not your name, phone or email) are sent to Anthropic’s Claude AI service, which prepares a preliminary grade and options to discuss. Anthropic processes them for us only; it does not use them to train its models and deletes them after a short period.
• We email the report to the address you give, and our team may call or WhatsApp you about it. We do not add you to any mailing list.
• The report is a screening aid, not a diagnosis. Our doctors review it, and only an in-person consultation can confirm the cause of hair loss and the right treatment.
• If you do not become our patient, we delete your assessment photos within 12 months. Ask us at any time to delete them sooner.

6. Why We Use Your Information

• To reply to your enquiry and book, confirm or remind you of appointments
• To consult, diagnose, plan and carry out your treatment, and to follow up afterwards
• To keep the medical records the law requires
• To send clinic updates or offers, only if you agree. You can stop them at any time.
• To meet our legal and regulatory duties

7. Clinical Photographs and Sensitive Treatments

Before-and-after photographs are part of good aesthetic care. We take them for your medical record and to track your progress.

• We never use your photographs on our website, social media or in advertising without your separate written consent.
• When you do agree, we hide your face and other identifying features unless you tell us otherwise.
• You can withdraw your consent for future use at any time.
• Intimate and cosmetic gynaecology care is handled with extra confidentiality, by the treating team only.

8. Who We Share It With

We share your information only when we need to, and only as much as needed:

• Our doctors and clinical staff who are involved in your care
• Neo Group sister clinics, when needed for your care, for example a referral
• Laboratories and specialists we refer you to
• Service providers who help us run the clinic (such as hosting, messaging and email), who must keep it confidential
• Government or legal authorities, when the law requires it

We do not sell your personal data.

9. Third-Party Services on This Website

Some features of this website come from other companies. Each follows its own privacy policy:

The patient reviews we show are public Google reviews, quoted as written.

10. Cookies

Cookies are small files a website stores on your device. This website does not set its own cookies, and it does not use analytics or advertising trackers.

To credit the page or advert that brought you here, the website keeps your first page of the visit and its advertising tags in your browser’s session storage (not a cookie). It is deleted when you close the tab, and is sent to us only with a booking request or hair assessment.

The Google Maps and YouTube content described above may set cookies when it loads. You can block or delete cookies in your browser settings. Some embedded content may not work without them.

11. How We Protect It

• This website is served over a secure, encrypted connection (HTTPS).
• Only staff who need your records for your care or for running the clinic can see them.
• We follow reasonable security practices as required by Section 43A of the IT Act.

No method of sending or storing information is completely secure, but we work to protect yours.

12. How Long We Keep It

We keep enquiry details only as long as needed to answer and follow up. Medical records are kept for as long as medical-record rules and other laws require. After that, we delete or anonymise them.

13. Your Rights

You can ask us to:

• Tell you what personal data we hold about you and how we use it
• Correct, complete or update it
• Delete it, unless the law requires us to keep it (as with medical records)
• Stop using it, by withdrawing your consent. This does not affect what we did before.
• Let someone you nominate act for you if you die or are unable to

Email info@neosculpt6.com or write to us at the clinic address. We reply within 30 days. If you are not satisfied, contact our Grievance Officer below.

14. Children

We treat patients under 18 only with the consent of a parent or legal guardian, who acts for them on all matters in this policy.

15. Links to Other Websites

This website links to other websites, such as our sister clinics, Google and media coverage. Their own privacy policies apply when you visit them.

16. Changes to This Policy

We may update this policy when our practices or the law change. The latest version is always on this page, with its date at the top.

17. Grievance Officer

Under the Information Technology Act and its rules, you can raise any concern about your personal data with our Grievance Officer:

Name

Dr Sandeep Mahapatra

Email

info@neosculpt6.com

Phone

+91 99640 60483

Address

NEOFOLLICLE AND NEOFERTILITY CLINIC LLP (NeoSculpt6), 2nd floor, above Honda Big Wings, Sadaramangala Village, Whitefield Main Road, Bangalore, Karnataka 560066

We acknowledge complaints promptly and resolve them within one month.